This course will teach you the fundamentals of customer service and how to apply it in practical settings. A Customer Success Executive (CSE) plays a pivotal role in ensuring that customers derive maximum value from a company's products or services. This position is crucial in maintaining long-term customer relationships, driving customer satisfaction, and reducing churn rates. An interview guarantee program for a successful Customer Success Executive career.
The customer success executive course is designed to equip learners with the skills necessary to excel in both voice and non-voice customer success roles in this rapidly growing field. This program covers all the topics that are compulsory for understanding customer needs strategies and their implementation.
Through real-world studies and practical training, students learn how to drive customer loyalty and build relationships with them. This ultimately allows them to contribute to the overall success of their organisation. Whether you have just started your career or want to take a leap, this course provides you with important tools that will help you become a successful customer success executive and be an asset to your company.
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| Course Module | Theory (In Hrs) | Practical (In Hrs) | Total (In Hrs) |
|---|---|---|---|
| Module1: Collect payments over the telephone | 13:00 | 24:00 | 37:00 |
| Module 2: Technical skills for query management | 11:00 | 12:00 | 23:00 |
| Module 3: Convert customer enquiriesinto Sales | 18:00 | 33:00 | 51:00 |
| Module 4: Customer base for managing sales | 18:00 | 21:00 | 39:00 |
| Module 5: Make outbound tele sales calls | 12:00 | 18:00 | 30:00 |
| To Read More About Syllabus Details, Click on Below "Download Syllabus" Button | |||
For More Enquiries: +91-920-516-1444
| Total Fee | 65,000 |
|---|
| Registration Fee | 10,000 |
|---|---|
| Installment 1 | 15,000 |
| Installment 2 | 15,000 |
| Installment 3 | 15,000 |
| Installment 4 | 10,000 |
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